Monthly Archives: September 2014

This Is All Yours – inventive uses of beacon technology

Mercury Prize winners alt-J recently announced fans could listen to their anticipated second album This Is All Yours early through a specially-created app. However, rather than simply download and press play, the album can only be streamed in certain areas around the world, which the app helps you find or by using this map here.…

Customer Service: It’s Social

When undertaking social media training sessions, one question we’re always asked is how to deal with customer service enquiries via social media. Understandably, it’s also the reason many organisations are wary of taking the step into the social media world with many concerned it simply provides an open forum for negative comments and complaints. “Your…